Answers to common questions
From setup and devices to billing, refunds, and privacy, learn how QuickQ works.
Frequently asked questions
Clear answers about downloads, devices, subscriptions, and privacy.
Which systems does QuickQ support?＋
Windows 10/11, macOS 12+, Android 9+, iOS 15+, and common Linux distributions are supported.
How many devices can one account connect?＋
A standard subscription supports three simultaneous devices. Remove an old device and add a new one from your account anytime.
How should I choose a region?＋
Start with a nearby region showing lower latency. Smart mode can recommend an option based on current conditions.
Do you offer refunds?＋
First purchases can request a refund within seven days, except in cases of substantial usage or a Terms violation.
Does QuickQ log browsing content?＋
We do not log the content of sites you visit. Account, device, and basic diagnostic data may be processed to keep the service reliable.
What if I cannot connect?＋
Try another region and verify your system clock. If the issue continues, contact support with the diagnostic reference shown in the app.